Terms of Service

1. Introduction and Acceptance

Welcome to Glass nickel pizza ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Glass nickel pizza regarding your access to and use of our website, mobile applications, food delivery services, and all related services (collectively, the "Services").

By accessing or using our Services, ordering food through our platform, creating an account, or otherwise engaging with our business, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have reached the age of majority in your jurisdiction
• Possess the legal authority to enter into binding agreements
• Not be prohibited from using our Services under applicable law
• Provide accurate and truthful information when creating accounts or placing orders

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services following any changes indicates your acceptance of the modified Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "us," "our" refers to Glass nickel pizza and its affiliates, subsidiaries, and related entities
• "You," "your," "User," "Customer" refers to any individual or entity accessing or using our Services
• "Services" encompasses our website, mobile applications, food preparation and delivery services, catering services, and all related offerings
• "Content" includes all text, images, videos, audio, software, and other materials available through our Services
• "Website" refers to glass-nickelpizza.click and all associated subdomains
• "Food Products" refers to all menu items, beverages, and food-related products offered by Glass nickel pizza
• "Delivery Zone" refers to the geographic areas where we provide delivery services

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Browsing our menu and restaurant information
• Placing orders for food delivery or pickup
• Creating and managing your customer account
• Accessing promotional offers and loyalty programs
• Providing feedback and reviews about our services
• Contacting customer support for legitimate inquiries

3.2 Prohibited Use

You expressly agree NOT to use our Services for any of the following:

• Any illegal, harmful, or fraudulent activities
• Impersonating another person or entity
• Attempting to gain unauthorized access to our systems or other users' accounts
• Distributing malware, viruses, or other harmful code
• Sending spam, unsolicited communications, or promotional materials
• Violating any applicable laws, regulations, or third-party rights
• Interfering with or disrupting our Services or servers
• Scraping, harvesting, or collecting user information without permission
• Using our Services for commercial purposes without written authorization
• Creating multiple accounts to circumvent restrictions or obtain unauthorized benefits
• Reverse engineering, decompiling, or attempting to extract source code
• Posting or transmitting offensive, defamatory, or inappropriate content

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may be required to create an account. When registering, you must:

• Provide accurate, current, and complete information
• Choose a secure password and keep it confidential
• Provide a valid email address and phone number
• Accept responsibility for all activities under your account

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. We recommend using strong, unique passwords and enabling two-factor authentication when available. You must immediately notify us of any suspected unauthorized use of your account.

4.3 One Account Per Person

Each user may maintain only one active account. Creating multiple accounts to circumvent restrictions, obtain additional promotions, or for any other reason is prohibited and may result in account termination.

4.4 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, suspicious activity, or at our sole discretion. You may also delete your account at any time by contacting customer support.

5. Products and Services

5.1 Food Safety and Quality Standards

Glass nickel pizza is committed to maintaining the highest food safety and hygiene standards. We comply with all applicable food safety regulations and health department requirements. All food products are prepared in facilities that follow strict sanitation protocols.

5.2 Allergen Information Disclaimer

IMPORTANT ALLERGEN NOTICE: Our kitchen handles common allergens including wheat, eggs, milk, soy, peanuts, tree nuts, fish, and shellfish. While we take precautions to minimize cross-contamination, we cannot guarantee that any menu item is completely free from allergens. Customers with food allergies should exercise caution and inform us of any dietary restrictions when placing orders. We are not liable for allergic reactions resulting from consumption of our food products.

5.3 Menu and Pricing

Menu items, descriptions, and prices are subject to change without notice. We strive to ensure accuracy but cannot guarantee that all information is current or error-free. Prices displayed on our platform are in US dollars and include applicable taxes unless otherwise specified.

5.4 Order Acceptance and Processing

All orders are subject to acceptance by Glass nickel pizza. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Delivery zone restrictions
• Suspected fraudulent activity
• Failure to meet minimum order requirements

5.5 Delivery Terms and Conditions

Delivery service is available within our designated delivery zones during specified operating hours. Delivery times are estimates and may vary due to weather, traffic, order volume, or other factors beyond our control. We are not liable for delays in delivery.

5.5.1 Delivery Zone Restrictions

Delivery is limited to addresses within our defined delivery zones. We reserve the right to modify delivery zones at any time based on operational requirements.

5.5.2 Minimum Order Requirements

Minimum order values may apply for delivery services and vary by location. Current minimum order requirements are displayed during the checkout process.

5.5.3 Delivery Fees

Delivery fees are calculated based on distance, order size, and current demand. All applicable fees will be clearly displayed before order confirmation.

5.6 Temperature-Sensitive Item Handling

We take special care in handling temperature-sensitive items to ensure food safety and quality. However, we recommend consuming delivered food promptly upon receipt. Glass nickel pizza is not responsible for food quality degradation due to extended delivery times or improper handling after delivery.

5.7 Order Modification and Cancellation

Order modifications or cancellations may be possible if requested immediately after placing the order and before food preparation begins. Once food preparation has started, orders cannot be modified or cancelled. Refunds for cancelled orders will be processed according to our refund policy.

6. Intellectual Property

6.1 Company Intellectual Property

All content, trademarks, service marks, logos, and intellectual property associated with Glass nickel pizza are owned by or licensed to the Company. This includes but is not limited to:

• The Glass nickel pizza name and logo
• Website design and layout
• Menu descriptions and food photography
• Proprietary recipes and cooking methods
• Marketing materials and promotional content
• Software and mobile applications

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not permit you to reproduce, distribute, modify, or create derivative works based on our content.

6.3 User Content License

By submitting content such as reviews, photos, or feedback through our Services, you grant Glass nickel pizza a worldwide, royalty-free, perpetual license to use, display, reproduce, and distribute such content for marketing and promotional purposes.

7. User Content

7.1 Content Responsibility

You are solely responsible for any content you submit through our Services, including reviews, comments, photos, and feedback. You represent that you own or have the necessary rights to submit such content.

7.2 Prohibited Content

User content must not contain:

• Offensive, defamatory, or discriminatory language
• False or misleading information
• Copyrighted material without permission
• Personal information of other individuals
• Spam or promotional content
• Content that violates applicable laws

7.3 Content Moderation

We reserve the right to review, edit, or remove any user content that violates these Terms or is deemed inappropriate. However, we are not obligated to monitor all user content and assume no responsibility for content posted by users.

8. Payment Terms

8.1 Accepted Payment Methods

We accept various payment methods including credit cards, debit cards, digital wallets, and other methods as displayed during checkout. All payments are processed through secure, encrypted systems.

8.2 Payment Authorization

By providing payment information, you authorize Glass nickel pizza to charge the specified amount for your order, including applicable taxes, fees, and tips.

8.3 Payment Security

We implement industry-standard security measures to protect payment information. However, you are responsible for protecting your payment credentials and notifying us immediately of any unauthorized transactions.

9. Returns and Refunds

Our return and refund policies are detailed in our separate Refund Policy document, which is incorporated into these Terms by reference. Please review our Refund Policy for complete information regarding refunds, order issues, and dispute resolution.

10. Disclaimers

10.1 Service Availability

Our Services are provided on an "as is" and "as available" basis. We do not warrant that our Services will be uninterrupted, secure, or error-free. Service availability may be affected by maintenance, technical issues, or other factors beyond our control.

10.2 No Warranties

To the fullest extent permitted by law, Glass nickel pizza disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.3 Third-Party Content

Our Services may contain links to third-party websites or content. We do not endorse or assume responsibility for third-party content, products, or services.

11. Limitation of Liability

11.1 Liability Limits

To the maximum extent permitted by law, Glass nickel pizza's total liability for any claims arising from or related to these Terms or your use of our Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

11.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.

11.3 Essential Purpose

The limitations in this section shall apply even if any limited remedy fails of its essential purpose.

12. Indemnification

You agree to indemnify, defend, and hold harmless Glass nickel pizza, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Any content you submit through our Services
• Your infringement of any third-party rights

13. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications. These links are provided for convenience only. We do not endorse, control, or assume responsibility for third-party content, privacy policies, or practices. Your interactions with third parties are solely between you and such third parties.

14. Termination

14.1 Termination by Company

We may suspend or terminate your access to our Services immediately, without prior notice, for any breach of these Terms or for any reason at our sole discretion.

14.2 Termination by User

You may discontinue using our Services at any time. To delete your account, please contact our customer support team.

14.3 Effect of Termination

Upon termination, your right to access and use our Services will cease immediately. Provisions of these Terms that by their nature should survive termination shall remain in effect.

15. Governing Law and Disputes

15.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of the United States and the State where Glass nickel pizza's principal place of business is located, without regard to conflict of law principles.

15.2 Dispute Resolution

Any disputes arising from these Terms or your use of our Services shall be resolved through good faith negotiations. If negotiations fail, disputes may be resolved through binding arbitration or in the appropriate courts having jurisdiction.

15.3 Jurisdiction and Venue

You agree to submit to the personal jurisdiction of the courts located in Washington, DC for any legal proceedings related to these Terms or our Services.

16. Changes to Terms

16.1 Right to Modify

Glass nickel pizza reserves the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices.

16.2 Notification of Changes

We will notify users of material changes to these Terms by posting updated terms on our website and, where appropriate, through email notifications or in-app notices.

16.3 Acceptance of Changes

Your continued use of our Services after changes have been posted constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue using our Services.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Glass nickel pizza regarding your use of our Services.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision in the future.

17.4 Assignment

Glass nickel pizza may assign these Terms or any rights hereunder without your consent. You may not assign your rights or obligations under these Terms without our prior written consent.

17.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or technical failures.

These Terms of Service were last updated on January 1, 2026. Please review these terms periodically as they may be updated from time to time.