Privacy Policy
Last Updated: January 15, 2026
Your privacy is important to us. Learn how we protect and manage your personal information.
1. Introduction
At Glass nickel pizza, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, place orders, or interact with us in any capacity.
This policy applies to all users of our website at glass-nickelpizza.click, mobile applications, and all services provided by Glass nickel pizza. By accessing our services, placing orders, creating an account, or providing us with your personal information, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
We never sell your personal data to third parties. Your trust is paramount to us, and we are committed to maintaining transparency in all our data handling practices. This policy explains your rights regarding your personal information and how you can exercise those rights.
If you have any questions about this Privacy Policy or our data practices, please contact us using the information provided in Section 13 below. We encourage you to review this policy periodically as it may be updated from time to time.
2. Information We Collect
We collect various types of information to provide you with the best possible dining experience and service. This information helps us process your orders, deliver food, provide customer support, and improve our services.
2.1 Information You Provide to Us
- Personal Identification Information: Name, email address, phone number, delivery address, billing address
- Account Information: Username, password, order history, saved payment methods, delivery preferences
- Food Service Specific Information:
- Order history and favorite menu items
- Dietary preferences and restrictions (vegetarian, vegan, gluten-free, etc.)
- Allergen information and special dietary requirements
- Special dietary needs (halal, kosher, organic preferences)
- Delivery instructions and location preferences
- Table reservation details and party size
- Catering event information and requirements
- Loyalty program membership and rewards data
- Payment Information: Credit card details (encrypted and stored securely), billing information
- Communication Data: Contact form submissions, customer service interactions, reviews and feedback
- Marketing Preferences: Email subscription preferences, promotional offer interests
2.2 Automatically Collected Information
- Device Information: IP address, browser type and version, operating system, device type
- Usage Data: Pages visited, time spent on site, click patterns, search queries
- Location Data: Approximate location based on IP address, precise location (with permission) for delivery
- Cookie Data: Session identifiers, user preferences, shopping cart contents, analytics data
- Performance Data: Page load times, error reports, system performance metrics
2.3 Information from Third Parties
- Social Media Platforms: Profile information if you connect social accounts
- Payment Processors: Transaction verification and fraud prevention data
- Delivery Partners: Delivery status updates and location tracking
- Marketing Partners: Advertising effectiveness and demographic data (anonymized)
- Review Platforms: Public reviews and ratings you submit
3. How We Use Your Information
We use your information to provide, maintain, and improve our food services, ensure food safety, and deliver an exceptional dining experience.
3.1 Service Provision
- Order Processing: Process food orders, calculate pricing, arrange delivery or pickup
- Food Safety: Maintain records of allergen information and dietary restrictions
- Delivery Services: Coordinate delivery logistics, track orders, provide real-time updates
- Account Management: Create and maintain user accounts, authenticate users, provide order history
- Customer Support: Respond to inquiries, resolve issues, provide technical assistance
- Quality Improvement: Analyze usage patterns, optimize menu offerings, improve service quality
- Reservation Management: Process table reservations, manage seating arrangements
- Catering Services: Plan and execute catering events, coordinate special dietary needs
3.2 Communication
- Order Updates: Send order confirmations, preparation status, and delivery notifications
- Customer Service: Respond to questions, concerns, and feedback
- Important Notices: Notify about policy changes, service updates, food safety alerts
- Loyalty Programs: Send rewards updates, point balances, special member offers
- Marketing Communications: Send promotional emails (only with your explicit consent)
3.3 Marketing and Analytics
- Personalized Recommendations: Suggest menu items based on order history and preferences
- Targeted Advertising: Display relevant ads and promotions
- Usage Analysis: Analyze website traffic, popular menu items, peak ordering times
- Campaign Effectiveness: Measure success of marketing campaigns and promotions
- Market Research: Develop new menu items, improve existing offerings
3.4 Legal Compliance and Protection
- Legal Requirements: Comply with food safety regulations, tax obligations
- Fraud Prevention: Detect and prevent fraudulent transactions and activities
- Safety Protection: Protect our rights, property, and the safety of our customers and employees
- Dispute Resolution: Resolve customer complaints and legal disputes
4. Information Sharing and Disclosure
We share your information only when necessary to provide our services, comply with legal obligations, or with your explicit consent. We never sell your personal data.
4.1 Service Providers
- Payment Processors: Secure payment processing and fraud prevention (Stripe, PayPal)
- Delivery Companies: Third-party delivery services for order fulfillment
- Cloud Storage Providers: Secure data storage and backup services (AWS, Google Cloud)
- Email Service Providers: Marketing email platforms and transactional email services
- Analytics Tools: Website usage analysis and performance monitoring (Google Analytics)
- Customer Support: Help desk and customer service platforms
- Food Safety Partners: Allergen tracking and food safety compliance services
4.2 Legal Requirements
- Court Orders: Response to subpoenas, court orders, and legal proceedings
- Regulatory Compliance: Food safety inspections, health department requirements
- Law Enforcement: Cooperation with legitimate law enforcement requests
- Public Safety: Emergency situations that threaten public health or safety
4.3 Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner. We will notify you before your information is transferred and becomes subject to a different privacy policy.
4.4 With Your Consent
We may share your information for other purposes with your explicit consent, such as featuring your review in marketing materials or sharing your feedback with suppliers.
5. Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
5.1 Technical Security Measures
- Encryption: All data transmissions protected by SSL/TLS encryption
- Secure Storage: Personal data stored in encrypted databases with advanced security protocols
- Firewall Protection: Multi-layered firewall systems to prevent unauthorized access
- Access Controls: Role-based access controls limiting data access to authorized personnel only
- Monitoring Systems: 24/7 security monitoring and intrusion detection systems
- Regular Backups: Automated, secure data backups to prevent data loss
- Vulnerability Testing: Regular security assessments and penetration testing
5.2 Organizational Security Measures
- Employee Training: Regular security awareness training for all staff members
- Data Handling Procedures: Strict protocols for accessing, processing, and storing personal data
- Confidentiality Agreements: All employees and contractors sign confidentiality agreements
- Incident Response Plan: Comprehensive plan for responding to security incidents
- Regular Audits: Periodic security audits and compliance assessments
- Third-Party Security: Vendor security assessments for all service providers
5.3 Your Security Responsibilities
- Password Security: Use strong, unique passwords and change them regularly
- Account Protection: Do not share your login credentials with others
- Public Computer Use: Always log out when using public or shared computers
- Suspicious Activity: Report any suspicious emails or unauthorized account access immediately
- Software Updates: Keep your devices and browsers updated with latest security patches
Security Breach Notification: In the unlikely event of a security breach that affects your personal information, we will notify you and relevant authorities within 72 hours of discovering the breach, in accordance with applicable laws.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze our website traffic.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Basic site functionality, shopping cart, login status, security | Session (deleted when browser closed) |
| Functional Cookies | User preferences, language settings, location preferences | Up to 1 year |
| Analytics Cookies | Website usage analysis, performance monitoring, popular menu items | Up to 2 years |
| Marketing Cookies | Personalized advertising, campaign effectiveness, retargeting | Up to 1 year |
Tracking Technologies We Use
- Google Analytics: Website traffic analysis and user behavior tracking
- Facebook Pixel: Advertising effectiveness measurement and custom audience creation
- Web Beacons: Email open rates and engagement tracking
- Local Storage: Browser-based data storage for improved performance
- Session Storage: Temporary data storage during your browsing session
Managing Cookies
You can control and manage cookies through your browser settings. You can choose to accept all cookies, reject all cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect website functionality and your user experience.
Most browsers allow you to:
- View stored cookies and delete them individually
- Block third-party cookies
- Block cookies from specific sites
- Delete all cookies when closing the browser
7. Your Rights (GDPR/CCPA Compliance)
You have several rights regarding your personal information. These rights may vary depending on your location and applicable privacy laws.
7.1 Right of Access
You have the right to request access to the personal information we hold about you. This includes information about what data we collect, how we use it, and with whom we share it.
7.2 Right to Rectification
You can request that we correct any inaccurate or incomplete personal information. You can also update most of your information directly through your account settings.
7.3 Right to Erasure (Right to be Forgotten)
You can request that we delete your personal information under certain circumstances, such as when the information is no longer necessary for the original purpose or you withdraw your consent.
7.4 Right to Restrict Processing
You can request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.
7.5 Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit it to another service provider.
7.6 Right to Object
You can object to our processing of your personal information, particularly for direct marketing purposes or when processing is based on legitimate interests.
7.7 Right Against Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing, including profiling, that produces legal effects or significantly affects you.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days. Some requests may require identity verification to protect your privacy and security.
8. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect, use, or share personal information from children under 16 years of age.
If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information promptly. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
Parents and guardians are encouraged to monitor their children's internet usage and help enforce this Privacy Policy by instructing their children never to provide personal information through our website or services without permission.
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
9.1 Protection Measures
- Adequacy Decisions: Transfers to countries with adequate data protection (EU-Japan, etc.)
- Standard Contractual Clauses (SCCs): European Commission approved contracts
- Data Processing Agreements: Contracts ensuring data protection standards
- Security Measures: Technical and organizational safeguards during transfer
- Regular Audits: Monitoring compliance with international data protection standards
9.2 Transfer Destinations
Your data may be transferred to:
- United States: Cloud storage and processing services
- European Union: Data analytics and marketing services
- Other Countries: As needed for service provision, always with appropriate safeguards
10. Data Retention Periods
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
| Information Type | Retention Period | Reason for Retention |
|---|---|---|
| Account Information | 6 months after account deletion | Legal obligations, dispute resolution |
| Order History & Food Preferences | 7 years | Tax requirements, food safety records |
| Payment Information | As required by payment processor | Fraud prevention, chargebacks |
| Marketing Consent Records | 3 months after withdrawal | Consent record keeping, compliance |
| Website Usage Logs | Up to 2 years | Security monitoring, analytics |
| Customer Support Records | 3 years | Service quality improvement |
| Allergen & Dietary Information | 5 years | Food safety compliance |
| Loyalty Program Data | 2 years after account closure | Reward fulfillment, fraud prevention |
Safe Data Disposal
When personal information reaches the end of its retention period, we securely dispose of it using industry-standard methods:
- Electronic Data: Complete deletion using secure wiping techniques that make data unrecoverable
- Physical Records: Secure shredding and destruction
- Backup Systems: Data removal from all backup systems and archives
- Documentation: Maintaining records of data disposal for compliance purposes
11. Third-Party Links
Our website may contain links to third-party websites, plugins, and applications. These links are provided for your convenience and to enhance your experience.
Important: We are not responsible for the privacy practices or content of third-party websites. These sites operate independently and have their own privacy policies and terms of service.
Before providing any personal information to third-party websites, we encourage you to:
- Review their privacy policies and terms of service
- Understand how they collect, use, and protect your information
- Make informed decisions about sharing your personal data
- Contact them directly with any privacy concerns
Your interactions with third-party websites are solely between you and the third party. We cannot control and are not responsible for their data handling practices.
12. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
12.1 Change Notification Methods
- Website Notice: Prominent notice on our homepage and throughout the website
- Email Notification: Direct email to all registered users
- Account Notification: Pop-up notification when you log into your account
- Mobile App: Push notifications and in-app messages
- Social Media: Announcements on our social media channels
12.2 Staying Informed
- Regular Review: Check this page periodically for updates
- Last Updated Date: Always displayed at the top of this policy
- Continued Use: Your continued use of our services after changes constitutes acceptance
- Disagreement: If you disagree with changes, please discontinue using our services
For significant changes that materially affect how we handle your personal information, we may require your explicit consent before the changes take effect.
13. Contact Information
Get in Touch
Glass nickel pizza
927 F St NW, Washington, DC 20004, USA
+1 202-525-1446
Business Hours: Monday-Friday 9:00 AM - 6:00 PM EST
Privacy Matters
Response Commitment: We will respond to all privacy-related inquiries within 3 business days.
For Privacy Concerns: Email us directly at [email protected] with "Privacy Inquiry" in the subject line.
Data Subject Requests: Use our contact information above to exercise your privacy rights.
13.1 Filing Complaints
If you have concerns about our privacy practices:
- Contact Us First: We encourage you to contact us directly so we can address your concerns
- Supervisory Authority: If unsatisfied with our response, you may contact your local data protection authority
- U.S. Residents: You may also file a complaint with the Federal Trade Commission (FTC)
14. Withdrawal of Consent
You have the right to withdraw your consent for data processing at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
14.1 Marketing Consent Withdrawal
- Email Unsubscribe: Click the unsubscribe link in any marketing email
- Account Settings: Log into your account and update your communication preferences
- Customer Support: Contact us directly to opt-out of marketing communications
- Phone: Call us at +1 202-525-1446 to update your preferences
14.2 Account Deletion Process
To delete your account and associated data:
- Step 1: Log into your account and go to Account Settings
- Step 2: Click "Delete Account" and confirm your decision
- Step 3: We will send a confirmation email within 24 hours
- Step 4: Your account will be deleted within 30 days
Note: Some data may be retained for legal compliance, fraud prevention, and legitimate business purposes as outlined in Section 10.
15. Conclusion
At Glass nickel pizza, protecting your privacy is not just a legal obligation—it's a fundamental part of building trust with our customers. We are committed to maintaining the highest standards of data protection and privacy practices.
Your trust is essential to our business, and we work diligently to earn and maintain it every day. We understand that your personal information is valuable and sensitive, and we treat it with the utmost care and respect.
We encourage you to contact us with any questions, concerns, or feedback about this Privacy Policy or our data practices. Your input helps us improve our privacy protection measures and better serve our community.
Thank you for choosing Glass nickel pizza and for taking the time to understand our privacy practices. We look forward to continuing to serve you with delicious food and exceptional service while protecting your privacy.
Last Updated: January 15, 2026